Outstanding Customer Service

In the following article, George Guzzardo writes on the importance of spectacular customer service. In other words, don't just satisfy the customers, amaze them! George has been doing that for year which is why he has such an impressive business across the USA and Canada. The LIFE Business provides the training and leadership to help people amaze their customers no matter what field of business. With the flagship product - Mental Fitness Challenge, based upon Orrin Woodward's book RESOLVED: 13 Resolutions for LIFE - receiving rave reviews, LIFE is on its way to the top. Enjoy the article.

I recently came back from a trip where I stayed at a high - end hotel.  Looking back at my stay there, it doesn’t surprise me that with the excellent customer service I will go back there someday.  How many of us will make a decision to purchase a service or buy a product based on customer service.?

Why have so many of us observed a decline in customer service over the last several years? Steven Covey writes, “ The mind – set of the Industrial Age that still dominates today’s workplace will simply not work in the Knowledge Worker Age and the new economy.  The main assets and primary drivers of economic prosperity in the Industrial Age were machines and capital – things.  People were necessary but replaceable. When all you want is a person’s body and you don’t really want their mind, heart or spirit, you have reduced a person to a thing. So many of our modern management practices come from the Industrial Age. It gave us the belief that you have to control and manage people. What happens when you treat people like things today? It insults and alienates them, depersonalizes work, and creates low – trust, unionized litigious cultures.  What happens when you treat your teenage children like things? It too insults and alienates, depersonalizes precious family relationships and creates low trust, contention and rebellion.”

What is the report card coming out based on this current system?  As a student who is the customer of a school system, they would expect a viable career. How is that working when estimates of 50% of college grads cannot find a job? Also, a high percentage who do find a job do not find one in their chosen field.  We are now told to expect job changes up to seven times over your lifetime.  How is our personal development training in the area of life skills?  Divorce rate is hovering around 50%. The average person has maybe one confidant they can call a friend. The neighborhood where people feel a sense of community is rare.  How about the economy?  Who has experienced any type of debt problem, financial stress, or struggled with a mortgage or foreclosure?   How would you describe our current system of customer service if we the people are the customers?  If I was the customer of the current system I would say our system of customer service is failing. This is a bad problem unless you are an entrepreneur who realizes that you have a business designed to identify this problem and fix it.   

The LIFE business is a leadership and personal development model that is serviced by the Team system.  When you see the LIFE business for the first time you recognize how different it is in that the person who joins the business becomes the product.  What does that mean? The goal of the LIFE plan is to find out what you want and provide a service that will get it for you.  It means that whatever your target goals are (relationships, finances, faith, fitness, business etc.) the LIFE business should service you so you will enhance, multiply, or increase it. Sounds like good customer service to me. What if there was a compensation plan to reward those who expand this concept.  This concept is known as compensated communities.  The basic level of competency in this system is called power player. It is based on a service based model where you become the example.  One of the first steps of an accomplished power player would be to read the top five books. These books have been found to position people for the most success. From this you learn how to create positive morale through encouragement, develop the rare ability to recognize and edify another person’s abilities, learn the art of listening, and become adept in conflict resolution based on a win – win relationship.

Without a viable leadership model in place entrepreneurs have recognized a need. Top Leadership experts like Orrin Woodward have banded together to create a leadership and personal development business model designed to fill the void. You might expect that the person using this system would be seen developing the qualities that people are attracted to incrementally.  I would expect this type of customer service would become the bench - mark in an industry where the product is needed and that product is you!  God Bless,    George Guzzardo

Comments

[kirk birtles]

Orrin & George... when people go out of their way to practice the 'Golden-Rule' through customer service, we remember! Thanks for a great post!!
kb

[Matt Miller]

Thanks Orrin & George for all your great servant leadership serving and teaching the world what outstanding customer service is all about, without compromising on Truth its very outstanding,